Frequently Asked Questions

Quick answers about test rides, buying, financing, trade-ins, repairs and rentals at our three Alabama stores.

Do I need an appointment for a test ride?

No. E-bike test rides are free and you can walk in to any of our three stores during opening hours, no appointment needed. If you want to be sure a specific bike is charged and ready when you arrive, you can reserve a time online, but it's optional.

Where are your stores and when are you open?

Pelham: 206 Oak Mountain Cir, Pelham, AL 35124. (205) 624-2005. Tue–Sat 10:00 AM – 6:00 PM.
Birmingham: 4500 Montevallo Rd, Suite B101, Birmingham, AL 35210. (205) 224-4024. Tue–Sat 10:00 AM – 6:00 PM.
Montgomery: 1530 Mulberry St, Montgomery, AL 36106. (334) 593-0380. Tue–Sat 10:30 AM – 6:00 PM.
All three stores are closed Sunday and Monday.

Can I buy an e-bike online?

No, we only sell in store. Every bike page shows our current price, so you know what it costs before you come in. Buying in store means you can test ride first, get the right size and fit, and ride away on a bike built and checked by our own mechanics. Call any store to check whether the bike you want is in stock.

Do you offer financing?

Yes, two ways. Shop Pay Installments splits your purchase into payments over time (subject to approval), and Acima offers lease-to-own, an option that doesn't depend on traditional credit. Our team will help you pick the right one and get set up at any of our three stores.

Can I trade in my old e-bike?

Yes. All three stores take trade-ins through our partner Upway. You can get an instant estimate online in about a minute. Bring the bike with its battery, charger and key; it must power on and the frame can't be cracked. We confirm the final value in store, usually within 15 minutes, and it comes straight off the price of your new e-bike. We handle shipping your old bike to Upway. Sales tax is charged on the full price of the new bike, before the trade-in.

Do you repair e-bikes, even ones bought somewhere else?

Yes. All three stores repair every brand of e-bike, scooter and e-moto, wherever you bought it. For flats, brakes, shifting and tune-ups, just walk in during opening hours, no appointment needed. For electrical problems, like a bike that won't turn on, an error code, or a motor, battery or display that stopped working, call your nearest store first. Electrical repairs start with a diagnosis to find the exact cause, and parts availability varies by brand, so we'll tell you what to expect before you bring it in.

How much does an e-bike tune-up cost?

We offer three service packages: Silver ($99.99) covers a safety check, chain and cable lube and brake and gear tuning; Gold ($159.99) adds a full wash, drivetrain cleaning and wheel truing; Platinum ($299.99) is a full disassembly and rebuild. Add-ons include front suspension service ($75), rear suspension service ($50) and a tubeless tire recharge ($20 per wheel). A brake bleed starts at $60.

Do you have a service plan?

Yes. The Ebike Oasis Plan is $199 with any new bike purchase and covers unlimited 25-hour tune-ups for three years.

Which brands do you carry?

E-bikes from Velotric, Euphree, Lectric, SUPER73, E-Bike USA, Amflow and HPC. E-motos and electric dirt bikes from Altis, EUNORAU and Rawrr.

Can I test ride an e-moto?

No. Free test rides are for e-bikes only. You're welcome to see our e-motos in person at any store, sit on them and talk through the specs with our team.

Do you rent e-bikes?

Yes, at our Pelham and Montgomery stores. A half day is $70 and 24 hours is $120. Request a rental online with the bike and dates you want, and we'll confirm availability.